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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Christina Reece

August 13, 2025

5  out of  5
rating by Christina Reece
"Sean from state farm was super friendly and very helpful"
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Frank Garrison

August 8, 2025

5  out of  5
rating by Frank Garrison
"He was the best literally was comfortable with the the phone transaction and also he was very nice and chill and patient with me."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Jan Peterson

August 7, 2025

5  out of  5
rating by Jan Peterson
"Fast and friendly! Thanks."
We responded:
"Thank you, Jan Peterson. You have been a customer for a long time, and we really appreciate you! RB Brown"
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Debbie V

August 5, 2025

5  out of  5
rating by Debbie V
"R.B. Brown is the best insurance agency. Everyone is kind and helpful. They look for deals and discounts. They have worked with me during my hard times, and even call to wish me a happy birthday each year. ❤️ Today, they made dealing with payments so easy"
We responded:
"Thank you, Debbie, for your kind words and taking the time to leave such a wonderful review! We are thrilled to hear that you've had a positive experience with RB Brown Insurance Agency. Our team strives to provide the best service possible, and it’s heartwarming to know that our efforts are appreciated. We are always here to help you find the best deals and discounts and support you through any challenges you may face. It’s our pleasure to make your experience with us as pleasant and personalized as possible, including those special birthday calls! Your feedback encourages us to keep up the great work. If there’s anything more we can do for you, please don’t hesitate to reach out. RB Brown"
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Stephanie

August 4, 2025

5  out of  5
rating by Stephanie
"My sister suggested calling my local State Farm agency to see if I could get a better deal on my car insurance and I'm glad I did! I now have car insurance and renters insurance with them and pay $55 less a month than I was paying with the last provider I had. The agent who assisted me was Dylan Gilkey and he was very helpful!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Sarah Caldwell

August 1, 2025

5  out of  5
rating by Sarah Caldwell
"My husband and I just went through the arduous process of buying a home. Finding homeowner's insurance was no easy feat. Thankfully, we got in touch with Dylan Gilkey and he was such a wonderful help to us! He was very kind, thorough, and thoughtful to both us and our situation. We very much appreciate his help, and we would recommend anyone in need of insurance to work with RB Brown State Farm!"
We responded:
"Dear Sarah Caldwell, this is music to our ears and very encouraging. This is the result we strive for! I have been at this for 45 years. I can no longer do it all. We train to be this good. Knowing I hired good people like Dylan is what I live for. Thank you! RB BRown"
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Constance Moore

August 1, 2025

5  out of  5
rating by Constance Moore
"Dylan was quick to offer quote and had excellent communication skills and customer service. He followed me through my purchase of my home and was available to answer any questions I may have had."
We responded:
"Thank you, Constance Moore, for recognizing Dylan's communications skills. We train constantly to improve, and he has natural abilities. We are here to answer any additional questions. We appreciate your business and the 5-Star review. RB Brown"
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dark star

July 28, 2025

5  out of  5
rating by dark star
"The online application to switch my coverage from one car to another was messing up. I called and had it switched in a few minutes! Thank you all for being super kind and efficient."
We responded:
"We focus on helping our customers make good decisions so they can stretch their insurance dollars to get the best protection. We appreciate your business and especially taking time to appreciate Dylan."
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Mellanie Thompson

July 25, 2025

5  out of  5
rating by Mellanie Thompson
"Dylan did an amazing job at discussing my options for both my renters and auto insurance. It was quick and easy and stress free! Thank you!"
We responded:
"Thank you, Mellanie Thompson! What a great review—thank you! Our goal is to make insurance easy and reliable for you, and we’re excited to keep serving you. RB Brown State Farm"
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Tanner Carter

July 25, 2025

5  out of  5
rating by Tanner Carter
"Dylan provided excellent service and answered all my questions"
We responded:
"Thank you, Tanner Carter! Your feedback truly means a lot! We’re here to help with all your insurance questions, so don’t hesitate to call. RB Brown State Farm"
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Prashant Bhatt

July 24, 2025

5  out of  5
rating by Prashant Bhatt
"It was always smooth with State Farm and they give us good coverage if we stay long. Staff like Morgan are really nice to talk with and get good suggestions."
We responded:
"Thank you, Prashant Bhatt! We are happy that you are happy. We work hard to keep up with everything and our customers. RB Brown"
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taylor stewart

July 21, 2025

5  out of  5
rating by taylor stewart
"I had a very good conversation today with Dylan!!"
We responded:
"Thank you, Taylor Stewart, for your 5 Star Review. We appreciate your business and want the conversations all to be good. RB Brown"
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Jessica Caudill

July 21, 2025

5  out of  5
rating by Jessica Caudill
"Dylan was so Easy to work with and gave me strait direct answers and made switching a breeze ty Dylan"
We responded:
"Jesica Caudill, your review just made our day! We’re here to make insurance simple and stress-free, so let us know how we can keep supporting you. RB Brown State Farm"
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Elizabeth Durham

July 18, 2025

5  out of  5
rating by Elizabeth Durham
"Dylan was incredibly helpful and quick when I needed help with my auto insurance. Plus, he was super nice to work with! Highly recommend!"
We responded:
"Elizabeth Durham. That kind of review makes our hearts sing. Thank you so much!! RB Brown "
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Michele Saylor

July 18, 2025

5  out of  5
rating by Michele Saylor
"Morgan Terry-Craig is so helpful, friendly, and just the best!"
We responded:
"Thank you, Michele Saylor, for saying so! I felt he was that kind of person when I hired him so it is really good to hear it from you. RB Brown "
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Back40 Project Progress

July 17, 2025

5  out of  5
rating by Back40 Project Progress
"Excellent customer service and very helpful"
We responded:
"We strive to deliver that kind of experience! RB Brown "
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Belinda Stewart

July 17, 2025

5  out of  5
rating by Belinda Stewart
"They are always helpful and willing to explain everything they are doing . An amazing group of."
We responded:
"You are so kind to acknowledge our efforts! R B Brown"
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Kaley Brooks

July 15, 2025

5  out of  5
rating by Kaley Brooks
"He was extremely nice family oriented, made this experience very easy and less stressful."
We responded:
"There is enough stress in life for sure. We’re glad we could reduce yours! R B Brown."
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Tara Cook

July 14, 2025

5  out of  5
rating by Tara Cook
"Always great service been with them for over 13 years. RB is a great guy and has chosen his staff wisely."
We responded:
"Thank you Tara Cook for your kind thoughts. We appreciate your loyalty for 10 years and hope we can serve you for many more. RB Brown"
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Samantha Pridgen

July 10, 2025

5  out of  5
rating by Samantha Pridgen
"Dylan was so helpful! He was knowledgeable, quick and efficient 😊"
We responded:
"Thank you, Samantha Pridgen for recognizing Dylan‘s efforts. He shows up every day to serve our customer as well. RB Brown."
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Shelly Cartee

July 8, 2025

5  out of  5
rating by Shelly Cartee
"Professional and courteous assistance from Dylan, made the changes to my policies quick and easy!"
We responded:
"Thank you, Shelly Carter for acknowledging Dylan’s efforts. That is exactly what we strive for. R B Brown."
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Paul Johnson

June 30, 2025

5  out of  5
rating by Paul Johnson
"Wonderful service, goes in detail on all coverages. Morgan Terry-Craig was so helpful with it all. Can’t express enough gratitude towards him for his help"
We responded:
"Thank you, Paul Johnson! What a great review! Our goal is to make insurance easy and reliable for you, and we’re excited to keep serving you. RB Brown State Farm"
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mason goeing

June 25, 2025

5  out of  5
rating by mason goeing
"Very helpful and knowledgeable of the field of insurance."
We responded:
"Thank you, mason goeing. Your feedback truly means a lot! We’re here to help with all your insurance questions, so don’t hesitate to call. RB Brown State Farm"
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Nellie Chisum

June 25, 2025

5  out of  5
rating by Nellie Chisum
"Kelsey was very kind and helpful over the phone. She was able to resolve my issue about the app not letting me access it. She sent me a text with a link so I can get assistance with logging in."
We responded:
"Wow, Nellie Chisum, thank you for the kind words! We’re thrilled you had a great experience with Kelsey and look forward to helping you again. RB Brown State Farm"
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Lane Hollon

June 19, 2025

5  out of  5
rating by Lane Hollon
"Dylan helped me with my auto quote very professional and helped me get the best rate!"
We responded:
"Thank you, Lane Hollon, for the awesome feedback! Our team works hard to provide top-notch service, and we’re grateful for your trust in us. RB Brown State Farm"